The Casino Ecosystem

In the complex world of casino operations it can help to extract the layers of operations. We have found it helpful in working with our clients to view this as three circles.

At the heart of it all is Player Development - the parts of the operation that directly interact with the player.

Next is the Operational Nervous System - the systems that are integral to the operation and keeping it all running and humming.

At the outside are the Environmental Forces - key elements of the system that we need to constantly review and stay on top of, as each of these can impact the business in ways that we cannot control, but we can be prepared to respond to and be pro-active about.

Your thoughts and comments are appreciated.